Refunds and cancellation
Last updated
Free samples and beta use
Watching public samples and using the local cover editor are free. No cash refund applies where no payment was collected, including any free beta generation. Free beta availability does not create an entitlement to future free generations.
Credit purchases
If credit checkout is available, the price, currency and included credits are shown before purchase. Credit packs are one-time purchases with no automatic renewal or subscription to cancel. Purchased credits do not expire in this release; generated files have a separate seven-day download period. Only the payment provider displayed at checkout processes the purchase.
Cancel before paying
You may leave or cancel checkout before confirming payment. If you have already confirmed, closing the browser or returning to the site is not a refund and does not prove that no payment occurred. Check your payment status or contact support before placing another order. You can edit or abandon an unsubmitted video draft without a generation charge.
After submitting a generation
There is no self-service cancellation once a video request is submitted, and we cannot promise to stop a request already accepted by the provider. Contact support with the video ID if you need help. Closing the page does not cancel generation.
Credits are reserved once at submission. The charge is settled after a result is saved and passes delivery checks. A confirmed generation or delivery failure returns the full reserved generation credits. A request that remains undelivered and uncertain for 24 hours returns its generation credits without an automatic second paid attempt. While a return is pending, check the task status and balance rather than submitting again.
AI output may differ from your expectations. Changing a prompt and generating again uses new credits. A delivered video later withheld following a content report is not automatically treated as failed delivery.
Request a purchase refund
For a duplicate charge, billing mistake, credits paid for but not received, or a request to refund unused credits, contact [email protected]. Include the order or payment reference, purchase date and reason; never send card details or passwords. The operator checks the provider's payment record and the credit ledger before deciding. Requests involving consumed credits are assessed individually; no automatic cash refund is promised.
Generation credit returns stay in your SailToWorld wallet and do not reverse the original cash payment. A support request or refund review is not confirmation that money has been returned. An approved cash refund must be confirmed with the payment provider, normally to the original payment method; processing time depends on that provider and your payment method. Any related unused-credit adjustment is recorded separately. Content enforcement does not remove applicable consumer rights.
For purchase-refund requests, we do not promise a fixed decision or cash-refund completion deadline. Keep your references while the request is investigated. Nothing in this policy limits rights you have under applicable law.