Help and content reports
Last updated
Video or payment help
For an existing video, open Studio and check its status before starting another request. For payment questions, keep the order reference, date and amount. Email [email protected]. Do not send passwords, API keys, card details or sensitive source files.
Report unsafe or infringing content
Use [email protected] for content violations, child safety, impersonation, copyright/trademark, privacy concerns and appeals. A sign-in is not required to send a report. Include:
- The video ID or public page URL.
- The category of concern and a short explanation.
- A reply address and, for a rights report, a public link or non-sensitive explanation of your relationship to the affected work or person.
Do not attach prohibited images or videos, identity documents, or someone else's private information. If the matter involves urgent child safety, a credible threat or non-consensual intimate content, state that in the subject. This mailbox is not an emergency service.
What happens after a report
The operator reviews the description and available records, may request clarification, and decides whether to withhold further downloads or restrict new generations and purchases. The operator checks content reports on business days and sends an initial response within two business days of receipt. This is a first response, not a guarantee that the investigation or any resulting action will be completed within that time. Resolution may take longer if further information or review is needed. There is no automatic acknowledgement. Serious safety concerns are prioritized when reviewed. See the Acceptable Use Policy for scope, limitations, timing and appeals.
Appeal or request deletion
For an appeal, include the video ID and why the decision should be reconsidered; do not resend prohibited material. For a privacy or deletion request, identify the relevant account or video. Financial records may need separate retention. A report does not itself decide ownership, delete a file or trigger a cash refund. See Privacy and Refunds and cancellation.